1. Who We Are

Urban Events Global ("UEG", "we", "our", or "us") is a global travel, lifestyle, and community platform headquartered in the United States. We operate this website (urbaneventsglobal.com) and related services including events, international travel packages, and community membership.

Website: urbaneventsglobal.com
Email: info@urbaneventsglobal.com
Phone: (844) 79-URBAN · +1-844-798-7226

2. Information We Collect

We collect information you provide directly, including:

Name and email address when you sign up for our newsletter or community
Phone number (optional) when you opt in to SMS event alerts
Purchase and payment information when you buy tickets or book travel (processed by Posh.vip and Affirm)
Messages and inquiries submitted through our contact forms

We also automatically collect data when you visit our site, including IP address, browser type, pages visited, and referring URLs through the analytics and tracking services listed in Section 4.

3. How We Use Your Information

Send event announcements, early access invitations, and exclusive member offers
Send SMS alerts about upcoming events (only if you opt in)
Send push notifications about events and offers via OneSignal (only if you opt in)
Respond to inquiries and provide customer support via email, phone, or live chat
Improve our website, content, and event offerings
Retarget ads through Facebook Pixel and TikTok Analytics (based on site visits)

4. Third-Party Services We Use

We do not sell your personal information. We share data only with trusted service providers required to operate our platform:

GoHighLevel (GHL) — CRM, email marketing, and SMS messaging platform
Posh.vip — Ticket sales and event management
Affirm — Payment plan processing at checkout
Google Analytics & Google Tag Manager — Website analytics and tag management
Facebook Pixel — Ad retargeting and conversion tracking
TikTok Analytics — Ad performance and audience analytics
OneSignal — Push notification delivery (opt-in only)
Tidio — Live chat and customer support
Make.com — Workflow automation and data processing

Each third-party provider is governed by their own privacy policy and data processing agreements.

5. Cookies & Tracking

Our website uses cookies and tracking technologies including Google Analytics, Google Tag Manager, Facebook Pixel, and TikTok Analytics. These may collect data about your browsing behavior, device type, and interactions with our site. Essential cookies are required for site functionality. You may opt out of non-essential cookies through your browser settings or cookie management tools.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time via the unsubscribe link in any email
Opt out of push notifications in your browser or device settings
Request data portability

To exercise any of these rights, contact us at: info@urbaneventsglobal.com

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You may unsubscribe from our email list at any time using the unsubscribe link in any email we send. SMS opt-out instructions are included in every text message.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "last updated" date on this page.

10. Contact Us

Questions about this Privacy Policy? Contact us:

Urban Events Global
Email: info@urbaneventsglobal.com
Phone: (844) 79-URBAN