|A message from our Founder and Chief Executive Officer, Kevin Knight
March 21st, 2020
To our valued Customers,
Protecting the well-being of our employees, customers, and community has and will always be our top priority. Our team understands the concern and uncertainty caused by coronavirus (COVID-19). We’re here to help. While this situation hasn’t been easy on anyone, we remain committed to fulfilling our promise of serving you.
To better assist those impacted by the crisis, we are pausing cancellation of coverage due to non-payment, effective immediately for our June event. This pause will remain in effect through April 30, 2020. In addition, we will be offering credits to anyone who would like to move their current event tickets to a future event. The ongoing situation impacts everyone, and we want our partial.ly plan holders to have some peace of mind knowing we’ll be there when they need us most. We’re also prepared to offer maximum flexibility, including special payment plans to those who need it once normal billing operations are scheduled to resume.
We want you to know we’re working as hard as we can for you, but the reality is this is unprecedented, and you may experience longer than normal response times.
Thank you for being part of the UEG family. We value you and your business and want to continue providing excellent support. We will continue to keep you updated.
March 11th, 2020
To our valued Customers,
There is no higher priority to our entire Urban Events Global Family than the safety of our customers and employees. We are in close communication with medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and government agencies to stay on top of this evolving situation. According to the most recent information from the CDC, for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low.
With that being said, our next event is more than 3 months away. As of the date of this letter, all of our events are still taking place as scheduled. In addition, I want to take a moment to remind customers about travel insurance. We’ve traveled around the world several times over, and can’t help but stress the importance of travel insurance. Click the following link in order to learn more. Urban Events Global Travel Insurance
Rest assured, we are monitoring this developing situation closely, staying in regular contact with federal agencies, health organizations, and other experts. Thank you for your patience and trust in Urban Events Global. We are prepared to navigate through these challenging circumstances with your safety and confidence in UEG at the forefront of everything we do.
We look forward to seeing you soon,
Founder & Chief Executive Officer
Urban Events Global was developed from a passion for people and the love of the outdoors. The organization’s vision was to cultivate a space for like-minded professionals to interact through organic events around the world. The development of these unique and non-traditional experiences ultimately allows participants the opportunity to network, relax, and develop new friendships, all while in a care-free environment.
Get in touch if you would like more information about our events and services.