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Dear UEG family,

Good evening!  Our team hopes this message catches you in the best of mental spaces, given all that’s on our plate these days. As of today, everything is still ready to go for our Aruba trip, camping trip, and Dubai trip scheduled this year.  We will continue to update everyone, as Aruba and Dubai are very fluid situations that seem to change (in our favor) daily.  In the event you need assistance, always feel free to email info@urbaneventsglobal.com or call 844-79-URBAN

May 27th, 2020

Dear UEG family,

Good morning!  I hope this message finds you in good spirits given everything going on in the world today.  Over the last few months, we have heard from literally thousands of you, and have moved forward in three directions.  First, by popular demand, Urban Camp Weekend in June WILL continue to move forward as planned.  Second, as it relates to Cape Town, South Africa, many of you have decided to move the credit to either our Aruba trip in September for Labor Day or our Dubai trip in December/January for the New Year celebration!  Last but not least, Barbados for Crop Over later this year.  We have transferred everyone we haven’t heard back from to the Barbados 2021 event.

For our guests that have purchased trip insurance (prior to March 2020), we have processed all of your claims.  For those who want to purchase trip insurance going forward, double-check with the policy.  Insurance companies have changed their policies as of March, for obvious reasons.  Click Here for one of many travel insurance options.

May 15th, 2020

Dear UEG family,

As we all adjust to this new normal, my thoughts are with you and your families.  The last several weeks have been emotional and trying for all of us, but I continue to be inspired by the goodness in people and the genuine acts of kindness, large and small, that I see every day. These gestures of warmth, strength and caring give me the confidence that in time, we will emerge stronger than before.

It’s in that spirit that I wanted to share with you some good news about what Urban Events Global has been doing for you as we tackle the biggest and most disruptive crisis we’ve faced in modern-day history.

Good news as you’re making travel plans

Life is unpredictable in lots of ways right now. We know many of you started the year planning to travel with us to discover and explore new places, make new friends, or simply relax. Don’t worry about what to do about your upcoming travel plans. We’ve waived the fees to change or cancel any trip with us through the end of 2020, including travel that was already planned as well as trips that you’re hoping to take in the future. Every customer now has until May 21st to make changes to current reservations or book new travel plans that can be changed or canceled without a fee, and you’ll be able to reschedule your trip for any time in the next 2 years. So take the next few weeks or months and do what’s best for you, your family and your work.

Stay safe, and God bless,

Kevin Knight
Founder & Chief Executive Officer

May 14th, 2020

Cape Town, South Africa

South Africa’s President Cyril Ramaphosa said he will extend a nationwide lockdown by two weeks. The lockdown, which started on March 27 and was due to last for 21 days.  South Africa barred entry to foreign travelers arriving from or transiting through high-risk countries, including Italy, Iran, South Korea, Spain, Germany, France, Switzerland, the US, the UK and China.  South Africans were also advised to cancel or postpone all non-essential foreign travel.  South African Airways announced on March 20 it would suspend international flights until May 31.

May 7th, 2020

Urban Camp Weekend

The Urban Camp Weekend annual summer event will be held as previously scheduled.  We’ve worked closely with campground staff, public officials, and the city of New Braunfels on a plan of action aimed at protecting the safety of our event participants.  We have extended the ticket transfer process, free of charge until May 15th, 2020.  The ticket/credit may be transferred to any future Urban Events Global event over the next 24 months.  Simply email info@urbaneventsglobal.com, and request the transfer.  Any emails received before the cutoff date will automatically be transferred or credited to an upcoming event of the guests choosing.  The current list of events can be found at UrbanEventsGlobal.com.

April 20th, 2020

Update on Barbados, Cropover 2020.

Yesterday (April 19th), official notice was issued, informing all stakeholders that the 2020 Crop Over Festival has been cancelled in light of the global COVID-19 pandemic.

Bandleaders, revelers and event promoters have been awaiting official word from the National Cultural Foundation (NCF) on plans for the 2020 Crop Over season for a while now as other regional Festivals and Carnivals got postponed and/or canceled.

The Cabinet of Barbados at its meeting on Thursday, April 16 approved the recommendation of the Ministry of Creative Economy, Culture and Sports to cancel the 2020 Crop Over Festival as well as the National Independence Festival of Creative Arts (NIFCA).

“This decision was made in light of ongoing global efforts to contain and manage the COVID–19 pandemic as well as Government’s negative short-term projections for the local economy, regional and international travel and trade and weakened public confidence in attending mass gatherings in the current environment and immediately thereafter,” the statement said.

The Cabinet has further agreed that the Ministry of Creative Economy, Culture and Sports, through the NCF, will replace the two major festivals this year with a national training program in schools and communities. There is also to be a wide-reaching campaign to both fund and produce radio, television and digital content that will be accessible across multiple delivery channels including the Caribbean Broadcasting Corporation (CBC).  “The Ministry of Creative Economy, Culture and Sports remains committed to its mission of the creation of opportunities in the cultural industries and in pursuit of this objective, the National Cultural Foundation will shortly convene a series of stakeholder consultations to discuss ways in which cultural practitioners can participate in, and benefit from, the programs identified to replace Crop Over and NIFCA,” the statement concluded.

For those who have signed up for the Crop Over event, you have several options, and at no point will you risk losing your funds.  Some of those options include, but not limited to, moving the funds to another event.  Right now we have an event in Aruba still on the calendar during Labor Day Weekend in September and a Dubai trip for New Years.  If you’ve signed a contractual payment plan with Partial.ly and are in good standing, we will work with all parties to waive any transfer fees (plans will not automatically be canceled or paused.)  In addition, if you have trip insurance and would like to cancel, we will help you with the paperwork.

Sincerely,

Kevin Knight
Founder & Chief Executive Officer

A message from our Founder and Chief Executive Officer, Kevin Knight

March 21st, 2020

To our valued Customers,

Protecting the well-being of our employees, customers, and community has and will always be our top priority.  Our team understands the concern and uncertainty caused by coronavirus (COVID-19).  We’re here to help.  While this situation hasn’t been easy on anyone, we remain committed to fulfilling our promise of serving you.

To better assist those impacted by the crisis, we are pausing cancellation of coverage due to non-payment, effective immediately for our June event.  This pause will remain in effect through April 30, 2020.  In addition, we will be offering credits to anyone who would like to move their current event tickets to a future event.  The ongoing situation impacts everyone, and we want our partial.ly plan holders to have some peace of mind knowing we’ll be there when they need us most.  We’re also prepared to offer maximum flexibility, including special payment plans to those who need it once normal billing operations are scheduled to resume.

We want you to know we’re working as hard as we can for you, but the reality is this is unprecedented, and you may experience longer than normal response times.

Thank you for being part of the UEG family.  We value you and your business and want to continue providing excellent support.  We will continue to keep you updated.

Sincerely,

Kevin Knight
Founder & Chief Executive Officer

March 11^th, 2020

To our valued Customers,

There is no higher priority to our entire Urban Events Global Family than the safety of our customers and employees. We are in close communication with medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and government agencies to stay on top of this evolving situation. According to the most recent information from the CDC, for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low.

With that being said, our next event is more than 3 months away.  As of the date of this letter, all of our events are still taking place as scheduled.  In addition, I want to take a moment to remind customers about travel insurance.  We’ve traveled around the world several times over, and can’t help but stress the importance of travel insurance.  Click the following link in order to learn more. Urban Events Global Travel Insurance

Rest assured, we are monitoring this developing situation closely, staying in regular contact with federal agencies, health organizations, and other experts. Thank you for your patience and trust in Urban Events Global. We are prepared to navigate through these challenging circumstances with your safety and confidence in UEG at the forefront of everything we do.

We look forward to seeing you soon,