Terms and Conditions

Urban Events Global – Policies

Exchanges Policy

If the wrong item or package is selected, we will exchange it for the correct one. A processing fee will apply.
For assistance, please contact Customer Service:
Phone: 844-798-7226 or 844-79-URBAN
Email: info@urbaneventsglobal.com

Refunds Policy

We operate under a no refund policy. To ensure peace of mind, we recommend purchasing travel insurance.
For inquiries, email us at info@urbaneventsglobal.com.

Privacy Policy

Urban Events Global is committed to protecting your privacy and ensuring your information is handled responsibly.

Employee Training and Security

  • Employees are trained in handling visitor information to maintain privacy and security.
  • Regular audits are conducted to improve our privacy practices.

Scope and Consent

By using our website or services, you agree to our Terms and Conditions, including this Privacy Policy. Updates to this policy will be posted as necessary to comply with applicable laws.

Personal Information We Collect

  • Examples: Name, phone number, email address.
  • Sources: Information you provide directly or from third parties you have authorized to share your data.

Updating Your Information

If your personal information needs correction, email us. We will address requests promptly and may require identity verification for security purposes.

Data Protection Measures

  • Personal information is secured through physical, technological, and organizational safeguards.
  • While we implement strong security measures, no system is completely secure. Protect your accounts by safeguarding passwords.
  • If you believe your account is compromised, contact us immediately.

Opt-Out Option

If you no longer wish to receive communications (e.g., newsletters), unsubscribe using the link provided in our emails.

Terms and Conditions

The following Terms and Conditions govern participation in Urban Events Global activities and related services.

Key Terms

  • No Refund Policy: Tickets and event packages are non-refundable. Travel insurance is strongly recommended.
  • Exchanges: Applicable only for incorrectly selected items/packages. Processing fees apply.
  • Event Policies: Urban Events Global reserves the right to modify schedules, itineraries, and services as needed to ensure safety and optimal experiences.

Liability

Urban Events Global is not liable for:

  1. Delays, cancellations, or changes due to unforeseen circumstances (e.g., weather, mechanical issues).
  2. Loss or damage to personal property.
  3. Guest actions that result in penalties or additional expenses.

Legal Compliance

  • Guests are responsible for ensuring compliance with travel regulations, including valid travel documentation.
  • Guests agree to adhere to all safety and behavior standards during events.

Media Release

By attending an Urban Events Global event, guests consent to the use of photographs or videos for promotional purposes without compensation.

Contact for Questions

Email: info@urbaneventsglobal.com

Notice of Changes

Urban Events Global reserves the right to amend these policies. Updates will be effective immediately upon posting.

For the latest terms or additional assistance, please email info@urbaneventsglobal.com.